I had worked as a veterinary technician for more than a decade, and I loved it before I had kids but I got burned out after all those years. I love dogs and cats, but I loved the medical science part of the job as much. Eventually, I decided that I needed to find a new career in health care but this time with people. I answered an ad for a Patient Coordinator at Personal Care Dentistry and when I interviewed with Brandy (Personal Care Dentistry’s Financial and Treatment Plan Coordinator) at the clinic I remember thinking ‘this is a place where I feel like I could grow and I really like that it is a private practice’.
Becky got the job, and she worked as the Patient Coordinator with a lot of patient insurance coverage and spent a lot of time on the phone with insurance companies. She also worked extensively with patient treatment plans.
In April 2018, Becky was named Personal Care Dentistry’s New Patient Advocate. She is the face and voice of Personal Care Dentistry when new patients walk in the door for their first appointment. She provides each new patient with an extensive tour of the clinic’s 8,000 square feet of state-of-the-art facilities, then sits down with each patient to initially assess what are their oral health care needs. Once they have been guided to either the hygiene team or the dental group for a chairside evaluation and/or treatment, she visits again with the patient to review their proposed treatment plan and insurance coverage. She also follows up with the patient after their first visit to find out how they are doing.
I really enjoy getting to know our new patients and helping them not be nervous about their dental care. I get it when they are nervous because I’ve had a lot of dental work over the years. Plus I love to explain their insurance and see that ‘light bulb go off when they understand their insurance.
One of the main guiding principles of Personal Care Dentistry is that all patients should be treated the same way that the dental care team would want to be treated if they were patients with compassion, dignity, and excellence. I really believe in that approach and I think patients should expect it. We really do follow the Golden Rule here, and everyone on our team truly cares about our patients as people.
Becky notes that Personal Care Dentistry is a busy office that provides plenty of challenges every day. But it’s also extremely rewarding and a really fun place to work. We have an amazing staff here.
Becky and her husband Bob live in Maplewood, which is where she grew up in the Twin Cities. They have three kids and are busy, busy, busy with their kids’ activities. Her husband is a mechanic who owns his own shop, and her son has also become a mechanic. The family loves to go camping up north when they have the time.