Brandy Fulton is the Treatment Plan and Financial Coordinator at Personal Care Dentistry and if that sounds like a big job, that’s because it is. Her primary role is to keep Personal Care Dentistry’s schedule full, but she is also intensely driven to get patients the care and treatment they need.
Brandy brings a trove of experience to the practice that is matched by her desire to help people achieve the highest level of oral healthcare. Her love of dentistry started when she was growing up outside of Pittsburgh in Irwin, Pennsylvania. In high school I attended a career day field trip and was fascinated by dental practice. My passion is in the medical-dental profession, she says. I’ve been in the dental field since graduating from dental assisting school and have enjoyed many roles in the profession. Brandy also served eight years in active duty with the Air Force and has been stationed in Colorado, Germany, New Mexico and Minneapolis. After active duty, she spent another 12 years serving our country in the Air Force reserves.
She also worked at a large dental center for 18 years before coming to PCD in 2010. Her role in the office is varied from designing treatment plans and quoting services to coordinating payment plans. Brandy manages accounts receivable, collections, insurance statements and works diligently to resolve billing issues, but her favorite part of the job is working directly with patients. I love my position here and wouldn’t want to be anywhere else, states Brandy adding, The best part of my job is working one-on-one with people. I want patients to have a positive experience with the dental care they receive and with financial options. I am an advocate for our patients and I want them to know that no treatment is too big or too small for payment options.
Brandy’s affable nature and caring disposition endear her to the people she works with. I love what I do and I think that really comes out. I try to find a commonality with individuals and I enjoy getting to know new faces and catching up with our existing patients, she says. We truly care about the people we work with and the patients we treat. It’s not just lip service.
Knowledge is the key work attribute for Brandy and continuous learning is just part of her job. The more I know, the more valuable I am to my employer, coworkers and patients. I am always learning. It’s empowering and humbling at the same time, notes Brandy. I figure if I’ve learned something new today, I’ve earned my paycheck.
As part of her growing knowledge base Brandy is helping to coordinate cross-training within the office as she continues to work closely with the front desk. Cross-training becomes very important if one area gets overwhelmed another staff member can pick up the ball and run with it. And there is no ‘How do I do this or that’ if someone is out of the office.
When asked about future goals Brandy says, I want to continue learning, becoming more valuable and doing a great job. Ongoing training is important and I hope to elevate that within the practice. I want to exceed expectations and drive Dr. Hunt’s vision.
Outside of the office Brandy enjoys cooking, reading and gardening. I also work out at the YMCA every day and I love golfing in my woman’s league. Brandy and her husband enjoy traveling with their adult son and teenage daughter as well. We’re a very close family and vacation together. My husband talks about retirement, but I’ve got a few more good years left in me here at PCD, she jokes
