Dr. Walter Hunt’s Golden Rule Resonates Through The Entire Practice
Determined to build a different kind of dental practice, one that focused on what he calls the Golden Rule of Dentistry Dr. Walter Hunt founded Personal Care Dentistry in 1977 caring for all of his patients the way he would care for his own family.
Our patients truly feel we are an extension of their family and that they can always depend on us to provide excellent care based on compassion, respect and personalized service, emphasizes Dr. Hunt. Our motto is ‘We Serve the World’s Greatest Patients’ and we take that approach with each of our patients.
This never-ending quest for excellence in dental care by Dr. Hunt has been embraced by all of the dentists, dental assistants, hygienists and office staff at Personal Care Dentistry. Here’s what the dentists and team leads have to say about Personal Care Dentistry and the patients they treat:
Sue Anderson, Patient Coordinator, Employee of the Year
Sue laughs a lot and her kind disposition and infectious good nature endear her to coworkers and patients alike. In her position she confers her very own style of personal care.
It was during the second or third office expansion move when Dr. Hunt took the phone off my desk. He wanted me to focus on the patients and not scheduling appointments or answering calls, Sue remembers. That changed everything for the better.
I greet people by name, give hugs and see how life is going for them. I treat our patients like I would want to be treated, Sue says, reciting Dr. Hunt’s Golden Rule. Asked why she’s stayed at PCD over 17 years Sue doesn’t hesitate to answer. I love our patients and meeting knew people.
Her enthusiasm and compassion are genuine and Sue says, People know I’m not a phony and I treat them with honesty and respect. I’m not here to make money. I genuinely care.
Jessie Pichler, Front Desk Team Leader
When you first walk into the offices of Personal Care Dentistry one of the bright faces you’re sure to see is Jessie’s. I really enjoy meeting new patients and having the privilege to get to know different people. Our regular patients are like family and it’s always great working with them twice a year, seeing the changes in their lives and catching up, says Jessie.
Her demeanor in the office conveys who she is as a person and she describes her approach to the people she greets as, Being personable. I treat people how I would want to be treated in their specific situation with attention to their needs, she says.
Kari Olson, Hygiene Team Leader
When speaking about treating patients, comfort is king with Kari. I always ask what I can do to make them more comfortable in my chair. Reading body language is important and if I can sense they are uneasy I will do what I can to make them comfy. I’m passionate about doing a good job for them.
About her chair-side manner Kari clearly conveys a sense of caring compassion. I don’t want people to feel like just a number… they really matter to me. I love getting to know patients and catching up with them when they come in, she says.
Tiffanie Apple, Dental Assisting Team Leader
Tiffanie’s outlook on patient care is one that echoes throughout the office. We have an amazing personality and culture here. Providing excellent care and building relationships with our patients are the most important things. The best way I can treat people is simply by being myself. I want our patients to know I genuinely care, she says. I hate seeing people in pain and do everything I can to help them and support the doctors.
I truly enjoy working with our patients as well and find it incredibly rewarding. Every day I strive to go above and beyond for the people we serve. They’re like family.
Brandy Fulton, Financial Coordinator
Brandy is intensely driven to get patients the care and treatment they need. The best part of my job is working one-on-one with people. I want patients to have a positive experience with the dental care they receive and with financial options. I am an advocate for our patients and I want them to know that no treatment is too big or too small for payment options.
Her affable nature and caring disposition endear her to the people she works with. I love what I do and I think that really comes out. I try to find a commonality with individuals and I enjoy getting to know new faces and catching up with our existing patients, she says. We truly care about the people we work with and the patients we treat. It’s not just lip service.
Dr. Marwa M. Gammam-Forest
As the newest Dentist on the team, Dr. Forest is excited about opportunities at Personal Care Dentistry and her future as a dentist. This is an amazing clinic. You usually don’t see dental clinics where the patients are really happy and excited to come in for an appointment. There is such a good energy here and the staff is outstanding. I see a lot of respect from the staff toward our patients.
Dr. Forest’s philosophy of caring for her patients matches perfectly with the approach at Personal Care Dentistry. I think you should treat your patients like they are family, and Personal Care embodies that belief in everything they do.
Dr. Teo Baylon
Her interest in the people she treats goes beyond her desire to provide optimal care. When they leave the office, I want my patients to not only have a step toward better health, but to have a great experience. I want them to have fun and have a great day, explains Dr. Teo, adding, I love going to work and helping people. It’s a natural part of my day and I couldn’t imagine doing anything else.
Zach Hunt, M.A.L.S., Clinic Administrator
Why does Zach love coming to work every day? Having the opportunity to make an impact and a difference in the lives of those who I encounter every day motivates me whether that is those who are on our care team, or the patients that we care for each and every day. If I can have a positive impact each and every day on at least one person’s life, then I consider that a win. I look at it as a sense of paying it forward.
Conversations with Personal Care Dentistry’s patients are a daily highlight for Zach. We try to approach patients with a sense of understanding of each of their personal ‘life stories,’ notes Zach. Taking the time to listen to them makes them feel at home with us, and makes them feel like they are a part of our ‘family.’ I always like to get down on a personal level with them to understand where they are coming from.
Dr. Kyle Hunt
What motivates Dr. Kyle as a dentist? To help people, he says. To use the skills I have and will continue to develop to help people be more confident in their smile and their oral health, and to make sure every patient I see is treated with compassion and excellence.
I’m proud to follow in my Dad’s footsteps and I think he’s pretty excited about it too, says Dr. Kyle with a smile, I feel very fortunate to have the opportunity to take advantage of my dad’s mentorship and I think it has helped to greatly enhance my skills as a dentist.
Dr. Walter Hunt
For Dr. Hunt, being a dentist and the founder of Personal Care Dentistry is not a job. It is a passion. He has had the same goal for almost half a century treat people with dignity and respect, and as a dentist, provide them with the best care possible.
Dr. Hunt always felt confident that he would be successful. When I purchased this dental practice in 1977, I was determined to build a different kind of dental practice, one that focused on what I call the Golden Rule of Dentistry which means caring for all of my patients the way I would care for my own family. We treated people the right way and we started getting referrals almost immediately.
The practice has expanded twice and now includes more than 8,000 square feet, four dentists and several dozen staff. And those referrals have kept coming the practice now has more than 7,000 active patients.
The entire care team at Personal Care Dentistry still follows the Golden Rule of Dentistry each and every day. We take the time to really listen to our patients and provide close, personal attention to best customize their care, emphasizes Dr. Hunt. I know the kind of care that I demand as a patient, and that is the kind of care that I strive to provide.
We believe in conservative care at Personal Care Dentistry, notes Dr. Hunt. That means we don’t overdo treatment plans and only provide the care that is necessary. I’ve never let my patient care judgement get clouded by a dollar sign. Making money for money’s sake never motivated me. People are too sacred to me to attach dollar signs to them. I’ve put my values of compassion and caring ahead of money for the last 40 years as a dentist.
This is my passion, and this is how I can contribute to helping other people have better lives. Even today, I still feel like I get more out of caring for others than they do. I love being here at Personal Care Dentistry, says Dr. Hunt.
Don’t just take it from the PCD Team though, check out the many wonderful patient reviews that come in everyday at RateABiz.com.
Source: Personal Care Dentistry Staff
